Anna Nguyen
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What should I do if...there are transactions on my Itaú Global Wallet Account which I didn’t make?
If you did not make certain transactions, you should: Immediately report your card lost or stolen to prevent further unauthorized use from occurring. You can report a lost or stolen card in the “C...
What should I do if ...I don’t receive all the cash I requested from the ATM?
You may talk to the ATM owner or you may dispute the transaction by downloading the Dispute Resolution Form from the Itaú Global Wallet Account Centre, completing all the fields, and emailing it ba...
What should I do if ...my card is lost or stolen?
Login to your Itaú Global Wallet Account Centre to report the card lost/stolen and order a replacement card. Review the pending and posted transactions on your Itaú Global Wallet Account, and in th...
What should I do if...I’ve filed a dispute and my funds still aren’t restored to my Itaú Global Wallet Account?
We will try to investigate and resolve the dispute as quickly as possible. The Dispute Resolution Process can take up to 90 days from the day the signed Dispute Resolution Form is received and ackn...
How do I contact Customer Support?
Please email us at support@itauglobalwallet.com. For immediate assistance, please log into your account center for help or contact customer support at: Brazil: +55 114 950 8077 USA: +1 512 717 5996.
What is a Digital Card?
A Digital Card is an online hosted, digital representation of your plastic card that enables you to make purchases with your device. A Digital Card can be linked to the same account as the physical...
How does Google Pay / Apple Pay work?
Once you have linked your Itaú Global Wallet card to your Google Pay/ Apple Pay account, you can use Google Pay/ Apple Pay in stores or online and even pay when you commute. Look for the Google Pa...
Do I need to have an active internet connection for Google Pay/ Apple Pay to work?
While you don't always need an internet connection for the transaction itself when using Google Pay or Apple Pay, it's important to note that some networks may impose limits. Typically, after aroun...
How much does it cost to use Apple Pay and Google Pay with my Itaú Global Wallet card?
Zero. Nada. Null. Using Itaú Global Wallet with Apple Pay and Google Pay is completely free!
Can I use my Itaú Global Wallet card with more than one Google/Apple account?
Yes you can add your Itaú Global Wallet card to more than one Google/ Apple account.