Frequently Asked Question for Itaú Global Wallet English Version Last Updated
What are some definitions that will help me understand Itaú Global Wallet
- What is the Account Centre?
- What is a Currency Wallet?
- What is a Drawdown Order?
- What is the Applicable Exchange Rate?
- What is a Home Currency?
- What is a Limit?
What is Itaú Global Wallet?
How can I sign up for Itaú Global Wallet?
How do I use the Account Center?
I got my card in the mail, now what?
How do I get my pin and change my pin?
What are Currency Wallets?
- What are the 7 Supported Currency Wallets?
- How do I spend in foreign currencies?
- What happens when I visit a country whose currency cannot be stored on my Itaú Global Wallet Card?
- How do I change the order in which my Currency Wallets are used?
- When I’m travelling abroad, do I need to move funds into the Currency Wallet of that country in order to use Itaú Global Wallet?
How do I use my Itaú Global Wallet to make purchases?
- What is Dynamic Currency Conversion and how do I avoid it?
- If there is no money on my Itaú Global Wallet Account, can I use my Card to make a purchase?
- Can I use Itaú Global Wallet to make online purchases? Is it safe?
- Can I pay for subscriptions in different countries with my Itaú Global Wallet card?
How can I use my Itaú Global Wallet to get cash from an ATM?
How should I manage my Itaú Global Wallet account?
What other cool features does my Itaú Global Wallet have?
What should I do if...?
- What should I do if ...my card is lost or stolen?
- What should I do if ...my Itaú Global Wallet Card is not working at a retailer or at an ATM?
- What should I do if...there are transactions on my Itaú Global Wallet Account which I didn’t make?
- What should I do if...I’ve filed a dispute and my funds still aren’t restored to my Itaú Global Wallet Account?
- What should I do if ...I don’t receive all the cash I requested from the ATM?
- What should I do if ...my device is unrecognized and requires validation?
What are the Itaú Global Wallet fees and limits?
- How do I add my Itaú Global Wallet card to my Samsung Pay/ Google Pay / Apple Pay?
- How does Samsung Pay / Google Pay / Apple Pay work?
- Do I need to have an active internet connection for Samsung Pay/ Google Pay/ Apple Pay to work?
- Can I add my Itaú Global Wallet card to multiple devices?
- Can I use my Itaú Global Wallet card with more than one Google/ Samsung/ Apple account?
- How much does it cost to use Apple Pay, Google Pay and Samsung Pay with my Itaú Global Wallet card?