We will try to investigate and resolve the dispute as quickly as possible. The Dispute Resolution Process can take up to 90 days from the day the signed Dispute Resolution Form is received and acknowledged. Our Dispute Resolution Team will ensure that you are notified of the progress of your dispute.
Articles in this section
- What should I do if ...my card is lost or stolen?
- What should I do if ...my Itaú Global Wallet Card is not working at a retailer or at an ATM?
- What should I do if...there are transactions on my Itaú Global Wallet Account which I didn’t make?
- What should I do if...I’ve filed a dispute and my funds still aren’t restored to my Itaú Global Wallet Account?
- What should I do if ...I don’t receive all the cash I requested from the ATM?
- What should I do if ...my device is unrecognized and requires validation?