You may talk to the ATM owner or you may dispute the transaction by downloading the Dispute Resolution Form from the Itaú Global Wallet Account Centre, completing all the fields, and emailing it back to the address printed on the form.
Articles in this section
- What should I do if...I want to close my Itaú Global Wallet Account?
- What should I do if ...my card is lost or stolen?
- What should I do if ...my Itaú Global Wallet Card is not working at a retailer or at an ATM?
- What should I do if...there are transactions on my Itaú Global Wallet Account which I didn’t make?
- What should I do if...I’ve filed a dispute and my funds still aren’t restored to my Itaú Global Wallet Account?
- What should I do if ...I don’t receive all the cash I requested from the ATM?
- What should I do if ...my device is unrecognized and requires validation?